master 138 Account & Payment FAQ

Users opening an account on master 138 often ask about the registration process, how to verify their identity, and how to deposit funds using local payment methods. Others want to know which football tournaments we cover, how live-dealer games work, or what to do if they forget their password. This page answers the most common questions we receive about account setup, payments, game markets, and account management.

The FAQ below covers four main topic areas: account registration and security, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks, the football and esports markets available on master 138, and how to manage your account preferences. If your question is not answered here, contact our support team via live chat or email — we respond within one business day.

For detailed information about our terms of service, account rules, and dispute resolution, visit our terms and conditions page. For information about how we collect and protect your data, read our privacy policyFor jurisdiction restrictions and your legal responsibilities as a user, see our legal notice

Account and registration

Opening an account on master 138 takes three main steps. First, visit our registration pageenter your username, email, password, and mobile phone number, and agree to our terms. Second, verify your email by clicking the link we send you. Third, complete identity verification (KYC) by uploading a government-issued ID and proof of your residential address. Once we verify your documents, your account is active and you can deposit funds. The entire process typically takes one to two business days. If you have questions during registration, contact our support team — we respond within one business day.

If you forget your master 138 password, go to the login page and click "Forgot password?" Enter your email address, and we send you a password-reset link. Click the link in the email, create a new password, and log in. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. We can verify your identity and help you regain access to your account within one business day.

Log into your master 138 account and go to Account Settings. There you can change your email, phone number, language preference, and notification settings. You can also set account preferences such as your preferred payment method and currency. If you want to pause your account temporarily, contact our support team via live chat or email — we can suspend your account for a defined period. During suspension, you cannot log in or place bets, but your balance remains intact. We respond to suspension requests within one business day.

You can contact master 138 support in three ways. First, use live chat on our platform — click the chat icon in the bottom right corner of any page. Second, email our support team directly; we respond within one business day. Third, log into your account and open a support ticket through the Help section. When you contact us, provide your username, a clear description of your issue, and any relevant details (such as a transaction ID or error message). Our team responds in English and can assist with account issues, payment problems, game questions, and technical support.

Payments and transactions

Depositing via local payment, online payment, or e-wallet on master 138 is straightforward. Log into your account, go to Deposit, and select your preferred payment method. Enter the amount you want to deposit. You are redirected to the payment app or website, where you confirm the transaction using your app credentials or PIN. Once the payment is confirmed, the funds appear in your master 138 account immediately. No additional fees are charged by master 138 for deposits via these methods. If your deposit does not appear within a few minutes, contact our support team — we can investigate and help resolve the issue.

master 138 does not charge fees on deposits or withdrawals. However, your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment) may charge a small transaction fee depending on your account type and the payment method you use. These fees are set by your payment provider, not by master 138. When you initiate a deposit or withdrawal, we show you the exact amount that will be deducted or credited to your account before you confirm the transaction. If you have questions about fees charged by your payment provider, contact them directly.

Withdrawal processing times depend on your payment method. Withdrawals to online payment, e-wallet, mobile banking, local payment, and online payment typically appear within one to two business hours. Withdrawals to e-wallet and Indonesian bank accounts (mobile banking, local payment, online payment, e-wallet) may take one to three business days depending on your bank's processing time. During holidays such as Idul Fitri or Idul Adha, processing may take longer. Once you request a withdrawal, we verify your account and process the transaction. You receive a confirmation email when your withdrawal is sent. If your withdrawal does not arrive within the expected timeframe, contact our support team.

master 138 accepts a wide range of payment methods popular in Indonesia. You can deposit and withdraw via mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. We also accept direct bank transfers to and from online payment, e-wallet, mobile banking, and local payment accounts. When you log into your account and go to Deposit or Withdraw, you see all available payment methods. Choose the one that works best for you. Each method is secure and encrypted. If you have questions about a specific payment method or need help setting one up, contact our support team.

Game rules and markets

master 138 covers major football leagues and tournaments. We offer betting on Liga 1 Indonesia, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other international competitions. Markets include match outcomes, goal totals, player performance, and live in-play betting during matches. We also cover esports tournaments including Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Visit the master 138 platform to see the full current list of available markets.

Live-dealer games on master 138 connect you to a real dealer via video stream. You see the dealer and the game table in real time. Games include blackjack, roulette, baccarat, and Dragon Tiger. You place your bets using your account balance, and the dealer conducts the game according to standard rules. Results are settled immediately after the round ends. Our live studios use multi-camera setups so you can see the action from multiple angles. If you have questions about game rules or need help during a live game, contact our support team via live chat.

Slot games on master 138 are digital games with spinning reels and winning combinations. Each game has its own rules, paylines, and bonus features. Popular games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. You choose your bet amount, spin the reels, and win if matching symbols land on active paylines. Some games include bonus rounds or free spins. Each game displays its full rules and payout table — click the info icon in the game to view them. If you have questions about a specific game, contact our support team.

Bets on master 138 are settled according to the rules of each game or market. For football betting, results are based on official match outcomes. For live-dealer games, results are determined by the dealer's actions and the game rules. For slots, results are determined by the game's random number generator. Once a bet is settled, your account balance is updated immediately. You can view your bet history and settlement details in your account under Transactions. If you believe a bet was settled incorrectly, contact our support team with your bet ID — we investigate and respond within one business day.

Account management and support

master 138 rewards active users through a loyalty tier programme. As you deposit and place bets, you earn loyalty points. Points accumulate and move you through tier levels, each with increasing benefits such as bonus offers, faster withdrawals, and dedicated support. Your tier status is displayed in your account. You can view your current points balance and tier level under Loyalty in your account settings. Points do not expire as long as your account remains active. If you have questions about your tier status or how to earn more points, contact our support team.

Yes, master 138 uses industry-standard encryption and security practices to protect your account and data. Your password is encrypted and never stored in plain text. Payment data is encrypted in transit and at rest. We use firewalls and intrusion-detection systems to protect our servers. Your account is protected by your unique password — keep it confidential and do not share it with anyone. If you suspect unauthorized access to your account, change your password immediately and contact our support team. We respond to security concerns within one business day and can help you regain control of your account.

If you notice suspicious activity on your master 138 account — such as unauthorized bets, unexpected withdrawals, or login attempts from unfamiliar locations — contact our support team immediately via live chat or email. Change your password right away. Do not share your login credentials with anyone. Our security team will investigate the activity and take steps to protect your account. We respond to security reports within one business day. If you are based in Jakarta, Surabaya, Bandung, or Medan, our team can provide localized assistance in English.

master 138's full terms and policies are available on our website. Visit our terms and conditions page for account rules, game settlement rules, and dispute resolution. Read our privacy policy to understand how we collect and protect your data. See our legal notice for jurisdiction restrictions and your responsibilities as a user. If you have questions about any policy, contact our support team — we respond within one business day and can explain any term in detail.
↑